Ticket(s) are non-refundable. Confirmation email of ticket(s) purchase(s) preempts any refund period. So once you receive an email confirmation its final, as the benefits of the service are realised immediately upon payment. Only on this circumstance you may be eligible to a refund if there is a show cancellation.
Your reading could be done over the remotely to save travel and expenses, Syrita can connect just as well. This will allow you to have a reading in the leisure of your own comfort and planned around your own convenience.
Syrita looks forward to speaking with you real soon.